Several years ago, The W.B. Carrell Memorial Clinic (Carrell Clinic) in Dallas, TX, embraced a new element to enhance patient satisfaction and simultaneously increase back-office operational efficiency. Rick Weymier, CAO, and senior staff members Julie Fagan and Liz Acosta created a two-way digital bridge between Carrell Clinic and their patient community to enable their patients to (1) order medical records online, (2) submit Disability/FMLA Forms online, and (3) access completed records and fo...